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If you find information about your health difficult to understand the ‘Easyhealth’ website could help you. It is a free website that has over 380 easy to read health resources that include pictures, easy words, and film.

Easy Health's information is for anyone who finds written information hard to understand, including people who have a learning disability.

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GP Appointmentscircled_day

Patients are able to book a GP telephone appointment during the surgery's normal opening hours of 08:00-18.30, Monday to Friday.  We also offer ‘commuter’ clinics, by appointment only, two early mornings (Tuesdays & Wednesdays from 07:00) and one late evening (Wednesdays until 20:00). These are also telephone appointments. Appointments are opened for booking a week in advance.

If your problem is urgent and there are no available appointments, please inform the receptionist who will pass a message to the duty doctor.

We are also able to offer GP appointments to our registered patients from 18:30-20:00 weekdays and 08:00-20:00 weekends/bank holidays at GP hubs based at Queen Mary's Hospital and Erith Hospital. Please click on the GP Hubs tab above for more information.


Our standard appointments allow 10 minutes with the doctor and are for only one problem. Please do not save your problems up for one single consultation with the doctor. Doctors cannot safely and accurately deal with more than one problem in 10 minutes. If you require more time or wish to consult about more than one problem then please help us by booking a ‘double appointment’. Examples of when a single or double appointment would be appropriate are as follows:

  • Back pain + feeling tired all the time = 2 appointments
  • Chest infection + repeat prescription = 1 appointment
  • Period problems/menopause + BP check - 1 appointment
  • Arthritic joints pain + Depression = 2 appointments
  • Depression: please book a double appointment - However, if you are in imminent danger of self-harming, please go to A&E or call the crisis number: 0208 308 3138/39

Please DO NOT ask doctors to advise on medical issues relating to siblings/relatives during consultations not originally booked for them.

BOOK ONLINE (by clicking here for Patient Access online services, otherwise phone 01322 470595 between 8am and 6.30pm Monday - Friday (please note the phone lines are very busy first thing for emergency appointments). 


Our eConsult service allows you to:

  • Request advice and treatment from our practice online - you will receive a reply by the end of the next working day
  • Get self-help advice for hundreds of common conditions

To get started, click here

Practice Nurse Appointments

In some cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Training Practice

Plas Meddyg is a training practice, which means that doctors wanting to enter general practice spend time with us to gain the experience they need to become family doctors.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If any patient persistently fails to attend booked appointments without letting us know, we will write to them to remind them of their responsibility to the clinical team and other patients. If this behaviour does not change it may result in their being removed from the practice list.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website