The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their care and treatment. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
The FFT invites feedback on the overall experience of using the service and offers a range of responses. This kind of feedback is vital in transforming NHS services and supporting patient choice.
The latest results for Plas Meddyg Surgery are given below. If you would like to submit feedback, then please click on the following link:
Friends & Family Test
Results for July 2023
Total Responses: 163
Very Good: 124 (76.07%)
Good: 27 (16.56%)
Neither Good Nor Poor: 6 (3.68%)
Poor: 6 (3.68%)
Very Poor: 0 (0%)
Don't Know: 0 (0%)
Friends and Family Test
We use the information entered into this form only for the purposes of processing your Friends & Family Test submission.
Information entered into this form is stored and accessed securely by designated Practice staff.
Issues raised in comments may be discussed between relevant members of the Practice.
The information is used for quality monitoring purposes, in line with the expectations of the patients submitting
The form does not require personal information. Any personal information transmitted via this form may be anonymised
by the Practice when this is required to ensure compliance with General Data Protection Regulation.
All submissions are collated and sent to NHS England.
This information is retained for up to 28 days.
Should you have any concerns about sending your personal details using the web,
please use one of the alternative methods offered by our organisation.