Outage affecting Practice Posted or Updated on 16 Sep 2024

A global IT outage is affecting the ‘majority of GP practices in England. It has caused problems across flights, train services and banks as well as GP practices. It is also affecting pharmacies attempting to pull up electronic prescriptions.

Our pre-booked appointments will be running as normal, albeit without access to your medical records – please attend. Otherwise, if it is urgent, please use 111 online or call 111.

There is currently no known impact on 999 or emergency services, so people should use these services as they usually would.

Problems with prescriptions in community pharmacy have come to the attention of the National Pharmacy Association (NPA). A spokesperson for the NPA said: ‘We’re aware that due to global IT outages that services in some community pharmacies, including the accessing of prescriptions from GPs and medicine deliveries, are disrupted today. We urge patients to be patient whilst visiting their pharmacy.’

Updated 10.49am 19/07/2024