Cyber-attack Update 06.06.24 Posted or Updated on 16 Sep 2024

The ransomware cyber-attack on Synnovis is continuing to cause disruption to services at Guy’s and St Thomas’ NHS Foundation Trust, King’s College Hospital NHS Foundation Trust, and primary care providers in south east London.

All urgent and emergency services remain open as usual and the majority of outpatient services continue to operate as normal.

Unfortunately, some operations and procedures which rely more heavily on pathology services have been postponed, and blood testing is being prioritised for the most urgent cases, meaning patients have had phlebotomy appointments cancelled.

NHS staff are working hard to re-arrange appointments and treatments as quickly as possible.

Patients should access services in the normal way by dialling 999 in an emergency and otherwise use NHS 111 through the NHS App, online or on the phone. Patients should continue to attend appointments unless they are told otherwise by the clinic team.

NHS England has deployed a cyber incident response team, which is working round the clock to support Synnovis and provide emergency guidance, as well as coordinating with health services across the capital to minimise disruption to patient care.